Buyer Protection Policy

At Cityhomez, we are committed to providing a secure and trustworthy environment for buyers engaging in real estate transactions through our platform. This Buyer Protection Policy is designed to outline the measures we take to safeguard the interests of our buyers.

  1. Property Information Accuracy:

We strive to ensure that all property listings on our platform provide accurate and reliable information. In the event that a buyer discovers significant discrepancies between the listed information and the actual property, we have mechanisms in place to address and rectify such issues.

  1. Escrow Services:

For certain transactions, especially those involving high-value properties, we recommend or provide escrow services. Escrow services act as a neutral third party, holding funds securely until both parties fulfill their obligations, thereby ensuring a fair and secure transaction.

  1. Secure Payment Processing:

We utilise secure and reputable payment gateways to process financial transactions on our platform. Buyers are encouraged to use these designated payment channels to complete their transactions safely.

  1. Transparent Communication:

We advocate for transparent and open communication between buyers and sellers on our platform. Buyers are encouraged to conduct discussions and negotiations within the messaging system provided by our platform. This allows us to monitor and intervene if necessary, ensuring a secure environment for all parties involved.

  1. Anti-Fraud Measures:

To protect buyers from fraudulent activities, we employ various anti-fraud measures, including user verification, listing verification, and ongoing monitoring of platform activities. Any suspicious activity reported by buyers is thoroughly investigated, and appropriate action is taken.

  1. Dispute Resolution:

In the event of a dispute between a buyer and a seller, we provide a structured dispute resolution process. Our dedicated support team will review the case, assess the evidence provided, and work towards a fair and prompt resolution.

  1. Buyer Education:

We provide educational resources to empower buyers with the knowledge needed to make informed decisions. This includes guidance on recognising potential scams, understanding contractual agreements, and navigating the real estate transaction process securely.

  1. Refund and Return Policy:

In cases where a buyer is dissatisfied due to legitimate reasons, we have a clear refund and return policy in place. This policy outlines the conditions under which a buyer may be eligible for a refund and the steps to initiate such a request.

  1. Continuous Improvement:

We continuously evaluate and enhance our buyer protection measures based on feedback, industry best practices, and emerging threats. Our commitment is to evolve and adapt to provide the highest level of security for our buyers.

By utilising our platform, buyers acknowledge and agree to abide by the terms and conditions outlined in this Buyer Protection Policy.


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